New Alerts Available to PCCU Members!

Push Alerts

Push Alerts is an optional feature which will allow you to register to be notified via email or text message about specific events that occur on accounts within banking and sends Alerts to you. For example, you can choose to receive an Alert when your loan payment is due.

When you register for Push Alerts, MemberDirect will detect events that occur within online banking and send the alert to you.

When receiving Push Alerts messages, only the last four digits of account numbers are presented and are also identified by nicknames that you create yourself.

While a high level of security is provided, you are still responsible for ensuring authorized usage and access to your online banking account, email accounts and mobile phone.

Available Push Alerts

There are three categories of Push Alerts.

1.  IMMEDIATE ALERTS

Deposit Exceeding:  This Alert notifies users that a deposit exceeds a threshold they have set for the following transaction types:  ATM, POS, and Electronic Drafts.  NOTE:  Only one "exceeding" limit can be set for all three transaction types.  The default limit is $100.00.

Withdrawal Exceeding:  This Alert notifies users if a withdrawal exceeds a threshold they have set for the following transaction types:  ATM, POS, Electronic Drafts, Fees, Online Bill Payment, Pre-Authorized Debits and Cheques.  NOTE:  Only one "exceeding" limit can be set for all above transaction types.  The default limit is $100.00.

2. IMMEDIATE ALERTS – EVENT BASED

ATM Balance Inquiry:  This Alert notifies users that a balance inquiry was made on their account via an ATM.

Low Balance:  This Alert notifies users if their available or current balance falls below a threshold they have set. Members select which balance they wish to use to trigger the Alert.

Insufficient Funds:  This Alert notifies users when their available balance has insufficient funds for an immediate transaction.

Scheduled Transfer Failed:  This Alert notifies users if their future dated or recurring transfer failed.

Scheduled Payment Failed:  This Alert notifies users if their future dated or recurring bill payment failed.

3. PERIODIC ALERTS

My Balance:  This Alert notifies users of their available or current account balance. Members select which balance they wish to receive and an Alert frequency of daily, weekly or monthly.

My Balance (Generic):  This Alert notifies users of both their available and current account balance (including LOC). Members select an Alert frequency of daily, weekly or monthly.

(Note: the following alerts are set up to notify the member two days prior to the event)

Loan/Mortgage Maturity:  This Alert notifies users when their loan or mortgage is maturing.

Loan/Mortgage Due:  This Alert notifies users when their loan or mortgage payment is due.

Recurring Transaction Warning:  This Alert notifies users if their future dated or recurring transfer or bill payment may fail. Example: Insufficient funds for payment to go through.

Term Deposit Maturity:  This Alert notifies users when their term deposit is maturing.

RRSP Maturity:  This Alert notifies users when their RRSP term deposit is maturing.

RRIF Maturity:  This Alert notifies users when their RRIF term deposit is maturing.

 

Push Alerts messages display the last four digits of the account number, the product sub number and the nickname chosen for that account. If a nickname wasn’t added for the account it will be the generic name that was defaulted for that account. Example: Available balance on account XXXXXXXX2031 sub 101 CHQ01 is $135.51.

If you wish to receive Push Alerts you must register for this feature through PCCU MemberDirect. Note: You cannot register for Push Alerts through the Mobile Web or Mobile App.

Members must be set up with both a Card Agreement and an E-Agreement. Members must complete the steps of setting up increased authentication security questions and answers prior to utilizing Mobile Web or MemberDirect.

MANAGING YOUR ALERTS SERVICE

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

READY TO GET STARTED?

Here are the steps required for registering for Push Alerts:

  1. Log into Prairie Centre Credit Union Internet Banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page.
  3. Choose Add Contacts.
  4. Choose Add Email or Add Mobile Phone.
  5. You will be asked to accept the Alerts Agreement before you can complete your registration.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive.
    Click Submit
  7. You’re all set!

 

FREQUENTLY ASKED QUESTIONS (FAQs)

What are Push Alerts?

Push Alerts are a feature on MemberDirect that allows members to receive notifications about banking activity and other events.  Push Alerts are set up and managed on MemberDirect.

How does a member receive Push Alerts?

Members can receive Push Alerts by either email, text message or both.

Is there a fee for using Push Alerts?

There is no charge to members for receiving Push Alerts by email.  When members receive text message Push Alerts, their wireless carrier may charge for receiving text messages.  The member is always advised to check with their wireless carrier for details.

Is any personal identifiable information contained in a Push Alert message?

Push Alerts messages display the last 4 digits of the account number and the product sub number. Example: Available balance on account XXXXXXXX2031 sub 101 CHQ01 is $135.51.

Are members guaranteed to receive Push Alerts?

Push Alerts cannot be guaranteed to be received because of the potential for wireless and internet network interruptions.  Members may also move in and out of service range, which will cause a delay in receiving text messages.  Members can check the Push Alerts sent to them on the Alerts History page in MemberDirect.  This will list all Push Alerts sent within the last 30 days.

Can a member choose to stop receiving Push Alerts?

Yes, members can log into MemberDirect and choose to delete any available Push Alerts.

Are Push Alerts subject to an internet banking data retention policy?

Yes, if a member has not logged into MemberDirect in 12 months, their Alerts preferences will be deleted as part of our Data Retention Policy and the member will no longer receive the alerts they have registered for.  Members can re-register for Push Alerts by logging into MemberDirect.

 

 

Find Branch/ATM

Enter address, postal code or branch name