Service Commitment

At Prairie Centre Credit Union, we want to be known for the exceptional service we provide to you!  To support our service commitment, PCCU has voluntarily committed to a Market Code designed to maintain your confidence and trust in us.  Our Market Code consists of business conduct practices that reflect industry standard consumer protection provisions, and these practices apply to all products and services we offer.

Adherence to our Market Code is mandatory for all employees.  Similarly, we expect our third party service providers to also maintain high standards of business conduct.

Market Code... Our Key Commitments to You

  • Professional Standards - we are a cooperative organization that does business consistent with our corporate values.  We will train employees so they are qualified and capable of providing an exceptional service experience.
  • Disclosure and Transparency - we will provide clear information about products and services to help you make informed financial decisions.
  • Privacy of Personal Information - we will treat all information as private and confidential, and operate secure and reliable banking and payments systems.
  • Fair Sales - we will act fairly and reasonably in all of our dealings with you.  We will not knowingly take advantage of anyone through manipulations, concealment, abuse of privileged information, misrepresentation of facts, unethical activity, or use of any unfair sales practice.
  • Low Fee Accounts - The credit union recognizes the importance of access to basic financial services at a reasonable cost. A low fee account can help you protect and manage your money, keep track of expenses, and save for a rainy day.
  • Complaint Handling - we welcome and listen carefully to your feedback.  We will try to satisfactorily resolve any concerns or problems that may arise. 
 

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