Roles and Responsibilities:

Reporting to the Manager Member Service & Support, the Relationship Support Officer holds a pivotal support role within a highly functional team environment. This position offers administrative and member-facing assistance to our branch staff. Working within a team of meticulously organized support professionals, the Relationship Support Officer is dedicated to prioritizing member documentation and service, ensuring a streamlined experience for our members.

• Administrative Support: Conduct administrative activities associated with supporting internal colleagues to meet member needs. Ensure all assigned administrative tasks are completed in a timely manner, with a high degree of accuracy and attention to detail.
• Communication: Demonstrate adept internal communication skills and effective triaging capabilities to ensure seamless information flow within the team, reaching out to colleagues for additional information when needed.
• Member Engagement: Suggest suitable financial products based on member needs and connect members with internal resources. Respond to member requests promptly, answering questions (over the phone and in person) with an emphasis on delivering an exceptional experience.
• Compliance: Maintain compliance standards in all member interactions and documentation.
• Service Excellence: As an internal service champion, uphold the highest standards of support teamwork, and collaboration.

Qualifications:

• High school diploma is required. Prior experience administrative or financial services experience is an asset
• Knowledge of risk management, confidentiality, security, and fraud prevention policies is an asset
• Proven computer and keyboarding skills, including familiarity with Microsoft Office, and excellent communication skills are essential
• Outstanding customer service abilities coupled with a proactive approach to supporting colleagues
• Ability to prioritize and complete tasks within tight deadlines while maintaining a high level of quality and accuracy

Prairie Centre Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodation needed so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check, credit assessment, and obtain a fidelity bond to meet the qualifications for the position.

We welcome all candidates legally entitled to work in Canada to apply; however, please note that should you be the successful applicant, relocation to or residency in Saskatchewan will be required.

For additional information on this opportunity, please contact Leona Wakelam, Manager Member Service & Support, at 306-286-5203. To apply, please submit an electronic copy of your cover letter and resume on or before May 20, 2024, to: careers@pccu.ca.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted.