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Member Statement to Disruption Notice
Prairie Centre Credit Union (“Prairie Centre”) would like to provide members with an update from an email, mobile app messaging, and website communication from June 15 regarding a cyber incident. We take privacy and security very seriously.
In early June 2022, Prairie Centre experienced a cybersecurity incident that impacted a limited number of our IT systems. At that time, we immediately initiated our standard incident response processes and engaged leading cybersecurity experts to support our internal investigation and response to the incident.
We are pleased to confirm that our investigation into the cyber incident is complete and anyone impacted has been informed. Prairie Centre has reported the incident to law enforcement, appropriate privacy commissioners and other organizations who can assist with mitigation of any risks from the incident. We have also implemented several additional safeguards to minimize risks to information going forward. Anyone impacted has now been informed.
Prairie Centre has put together a dedicated phone line and email address to specifically address any questions related to this. Please contact us at 306.882.5560 or by email at questions@pccu.ca
We take this incident, and the privacy and protection of your information, extremely seriously. We are profoundly grateful for your understanding and support.
Sincerely,
Prairie Centre Credit Union
While there is no evidence that any personal information was taken or misused as a result of this incident, we always recommend that members take the following additional steps to protect yourself and your information online:
- Monitor your financial accounts with care. If you see any transactions you do not understand or that appear suspicious, or if you suspect fraudulent activity has occurred involving a credit or debit card, contact your financial institution.
- Create and regularly change strong passwords for any online accounts, in particular those that use or relate to your social insurance number.
- Be cautious of any unsolicited communication (phone call, email, etc.) that asks for your personal information or refers you to a Web page asking for personal information.
- Do not click on links, provide money, or confidential information where you cannot independently verify the authenticity of a request.
- Clear your browsing history regularly and at the conclusion of any online banking or other transactions where you make online purchases.
- Sign up for banking alerts that notify you when your password has been changed or your bank account has been accessed/used.
- Contact the appropriate authorities if you notice any suspicious activity.
- Sign up for the credit monitoring services being offered.