Getting Started with Digital Banking



You can watch this quick tutorial on how to set up your profile or follow the below instructions:
  1. Go to the login screen and enter your Member Card® debit card number and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number OR email address associated with your account. This must be the same information that you have on file with Prairie Centre. Click ‘Continue.’
  3. A popup window may display asking for the code you received by text message or email. Enter the code, if applicable, and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number).
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue'.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.
If you do not receive your secure code by email or text message within 10 minutes, please check your junk mail/spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with Prairie Centre. We would be happy to help. You can do so by calling us at 306.882.7228 (PCCU).
We will have online banking experts available at this number to assist our members after hours during the following times:

Sept 14-17:        7am - 10pm
Sept 20-24:        8am - 6pm
Sept 27- Oct 1:   8:30am - 5pm



Watch our quick tutorial on how to login for the first time.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling us at 306.882.7228 (PCCU) or by using our contact form.
We recommend using the most recent version of one of the following supported browsers:
  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge
No, you can use a personal username instead. If you forget your username, you can use your card number to login.
Once you create your username, it is not able to be changed. If you forget your username, you can use your debit card number as an alternative login method. If you're still having trouble logging in, you can always contact us for assistance.

Prairie Centre's upgraded online banking now gives you the option to recover your username without having to call a branch. 

For online banking:

  1. Open online banking link.
  2. Click ‘Forgot username or password?’ link.
  3. Click ‘Recover username’.
  4. Select the identification method.
  5. Enter either mobile phone or email address.
  6. Click ‘Continue’.
  7. Enter the one-time passcode that was sent by text or email.
  8. Select the username. For security purposes a portion of the username is masked.
  9. Enter your password.
  10. Click ‘Continue’.
  11. A message containing your username is sent to your email or mobile phone, whichever you chose above.
  12. Click ‘Continue to login’ to sign onto digital banking.

 For the PrairieCentre App:

  1. Open the app on your mobile device.
  2. Touch ‘Sign in’.
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4.
  4. Touch ‘Forgot username?’.
  5. Select the identification method.
  6. Enter either mobile phone or email address.
  7. Touch ‘Confirm’.
  8. Enter one time passcode sent to your email or mobile phone. Tap ‘Confirm’.
  9. Touch ‘Continue’.
  10. Select the username. For security purposes a portion of the username is masked.
  11. Enter your password.
  12. Tap ‘Continue’.
  13. A message containing your username is sent to your email or mobile phone, whichever you chose above.
  14. Touch ‘Continue to login’ to sign onto the app.
You can watch a quick tutorial on resetting your password or follow the instructions below.

Click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cell phone number you have on file with Prairie Centre.
You can access the Prairie Centre Credit Union mobile app by searching for "PrairieCentre" in the Apple App Store or in the Google Play Store.
  • Android users: Please delete your previous PCCU Mobile2Go app on your Android smartphone before you install the new app.
  • iPhone users: Please update the existing PCCU Mobile2Go app. You do not need to uninstall the app first.
Alternatively, you can access the apps by using the below links.







You can book an appointment by reaching out to us via any of the methods listed on our Contact Us page. You can also call or visit your nearest branch to set up an appointment.
You can watch our quick video tutorial on depositing a cheque or follow the below instructions.

With Mobile Deposit, you can deposit cheques into your account without needing to visit a branch or ATM. You can deposit cheques any time of the day or night (as long as you have an internet connection). It's quick, easy, and secure...just follow these simple steps:
  1. Open the app on your iPhone or Android smartphone.
  2. Open the menu options in the top left corner.
  3. Select ‘Mobile Deposit.’
  4. Select the account you want to deposit the cheque to.
  5. Enter the amount of the cheque.
  6. Take a photo of the front and back of the cheque and click ‘Continue.’
Our new online banking app is only available to install onto iPhone and Android smartphones and cannot be installed on tablets or iPads at this time. You can still access online banking on your iPad or tablet by visiting our website on the device’s browser (e.g. Safari) and signing in using the "Sign In" link at the top of the page.

Managing Accounts


Yes. You can set up shortcuts through the widget function on your mobile device by navigating to the menu (three-line stack icon), choosing ‘Settings’ and tapping on ‘Widgets.’ There you will be able to add up to three accounts you would like to view. If you’re sharing a device, we recommend you turn off this option.

You can also add some of your favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.
Unsuccessful attempts with facial or thumbprint recognition or entering your password incorrectly can cause a lockout on your account.

To get it unlocked, please call us at 306.882.7228 (PCCU). You can also select the ‘Forgotten Password’ link to reset your login.

Still having trouble? Watch a quick video tutorial on resetting your password.
Yes, you always have the option to sign in with your username and password. Just tap ‘Cancel’ when the app asks for your fingerprint.
Your account number can be located:
  • On your statements.
  • Within your digital banking.
  • On the bottom number of your cheques.
If you have misplaced or forgotten your account number, please call or visit your nearest branch to obtain your full account number. For security purposes we will not include any account numbers via email.
  1. Log into your Digital Banking account.
  2. Click on ‘Accounts.’
  3. Click ‘View e-Statements.’
  4. Select the account that you would like to view.
  5. Select the year and then the month of the statement you wish to look at.
e-Statements are available to view on desktop and on mobile apps.
Call or visit your nearest Prairie Centre branch and one of our team members will be happy to assist you with ordering cheques.
On desktop/tablet:
  1. At the login page, click ‘Forgotten password’.
  2. Select 'Click here to recover your access.’
  3. Enter your email address or phone number and click ‘Continue’.
  4. Enter the code that was sent to your email inbox or mobile phone via text message.
  5. Enter your new password and confirm the new password. Click ‘Continue’.
  6. You will be returned to the login page.
  7. Login with your username and new password.
On app:
  1. At the sign-in page, tap ‘Forgotten password’.
  2. Enter your username and select either email or text message used in enrollment.
  3. Enter your email address or phone number and select ‘Continue’.
  4. Enter the code that was sent to your email inbox or mobile phone via text message.
  5. Enter your new password and confirm the new password.
  6. Tap ‘Continue’.
  7. You will receive a prompt that the password was successfully updated.
  8. Login with your username and new password.
If you're still having trouble changing your password, you can watch our quick video tutorial.
Steps:
  1. Login to digital banking on desktop/tablet or the app.
  2. Click on the lines in the top corner of the page and then click on 'Alerts'.
  3. Click 'Security' or 'Account'.
  4. Select the notification types.
  5. Toggle on/off the types desired notifications (text message, email, push notifications).
  6. Click 'Save'.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification). However, there are 3 mandatory security alerts that are received by email and cannot be turned off.

Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly or monthly) per account.

  • Select ‘Transfers & Payments’ (on the mobile app tap the menu icon and then ‘Transfers’).
  • Go to ‘Transfers’ and then ‘Transfer Funds’.
  • Select the transfer to account from the dropdown or select another Prairie Centre member and enter the account number.
  • Enter the amount.
  • Enter a memo (optional).
  • Select ‘Continue’.
  • Review the details and select ‘Continue’.
  • Click the favourites icon (heart with plus [+] symbol).
  • Enter the favourite name.
  • Select add to favourites.
To add another favourite transaction, follow the above steps using whatever transaction is desired (i.e.: recurring bill payment, e-Transfer). 

  1. Login to digital banking.
  2. Select ‘Accounts’ from the navigation menu.
  3. Select favourite transactions.
  4. Click on the use icon.
  5. Verify the details and make any changes.
  6. Click ‘Continue’.

Mobile App



The PCCU mobile app is free for all members to download and you’ll never be charged for using it. But remember — since it uses data, your carrier may have charges, so standard data and messaging rates can apply.

You can download our mobile banking app in just three easy steps.

If you’re an iPhone user:

  1. With your iPhone, search for 'PrairieCentre' in the App Store.
  2. Select the app icon and verify that the author of the app is Prairie Centre Credit Union.
  3. Tap the icon marked 'Free’ and then tap again when it changes to ‘Install’.



For Android™ users:

  1. With your Android phone, tap the search icon and search for 'PrairieCentre' on Google Play™.
  2. Select the app icon and verify that the author of the app is Prairie Centre Credit Union.
  3. Tap the icon marked ‘Install’ and then tap ‘Accept’ on the next screen.


YES. Just enter your account details as you normally do.

YES. Our website is mobile-friendly, and can be used to access digital banking on a smartphone.

If you have an iPhone, removing the app is as easy as tapping and holding your finger down on the Prairie Centre app icon, then tapping the ‘X’ in the top right corner.

For Android users, if you want to delete an installed an app on your phone or tablet using Google Play, just follow these steps:

  1. Go to your device's settings menu > apps or application manager (this may be different depending on the type of device you have).
  2. Tap the app you’d like to uninstall.
  3. Select ‘Uninstall’.

INTERAC e-Transfer®


  • If you have an INTERAC e-Transfer profile already set up, just log in to Prairie Centre digital banking and you will be able send and receive e-Transfer transactions.
  • If you do not have an INTERAC e-Transfer profile created, go to ‘Transfers & Payments’ (on app tap the menu icon then select Transfers) and select ‘Interac e-Transfer.’
    • Click ‘Profile settings.’
    • You will be asked to confirm your information – name, email, mobile phone.
    • Click ‘Continue.’
    • Verify your details and click ‘Continue.’
    • Enter the one-time password you received at your mobile devices (text message) or email address.
    • Click ‘Continue.’
The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. The question must be answered correctly in order to complete the deposit process. It is the sender’s responsibility to create a security question and answer known only to the recipient.

Guidelines for the security answer:
  • The answer must be one word.
  • The answer must not contain any blank spaces.
  • The answer is not case sensitive and letters and/or numbers are accepted.
  • The answer cannot contain special characters (i.e., &, $, etc.).
  • The answer should be kept strictly confidential between the sender and recipient.
  • The security question and/or answer must not be included in the optional message attached to the
    INTERAC e-Transfer transaction.
  1. Go to ‘Transfers & Payments’ (on the app tap the menu icon then select Transfers) and select ‘Interac e-Transfer.’
  2. Click ‘Manage contacts.’
  3. Click ‘Add contact.’
  4. Enter the name of the person you wish to add.
  5. Enter email address/mobile phone number.
  6. Select language preference – defaulted to English.
  7. Select the notification method using the drop down menu.
  8. Enter the security question and the answer.
  9. Re-enter the answer to the security question.
  10. Click ‘Continue.’
  11. Confirm the details of the contact added
  12. Click ‘Continue.’
  13. Enter the one-time password you received to your mobile phone (text message) or email address.
  14. Click ‘Continue.’
Sending money by INTERAC e-Transfer® is quick and easy. First, you will need to set up a user profile and a recipient list. Once that is completed, you can now send an INTERAC e-Transfer transaction.

  1. Go ‘Transfers & Payments’ and click ‘Interac e-Transfer.’
  2. Click ‘Send money.’
  3. Select the account you wish to send from.
  4. Select contact from dropdown menu.
  5. Create a security question that relates the contact will answer.
  6. Enter the amount.
  7. Add optional message.
  8. Click ‘Continue.’
  9. Confirm details.
Prairie Centre members can receive an INTERAC e-Transfer® transaction. Money received by email will be deposited directly into your personal or business Prairie Centre account.

  1. Click or tap the link in the email or text notification indicating you have received a new INTERAC e-Transfer transaction.
  2. Select Province as 'Saskatchewan' first, then credit union as 'Prairie Centre Credit Union.'
  3. Choose the Prairie Centre Credit Union account into which you wish to deposit the money.
  4. Log in to Digital Banking to deposit the funds.

When receiving an INTERAC e-Transfer for the first time in the new Digital Banking platform (which was launched September 15, 2021), and if you had received INTERAC e-Transfers previously, you may be presented with the Prairie Centre name and logo. If this is the case, please follow these steps:
  1. Bypass selecting Prairie Centre/clicking on the logo
  2. Scroll down to “Select a different financial institution”.
  3. Select Prairie Centre Credit Union from the list.
The reason for this is due to your device remembering where to go, which is the old platform that is no longer there.
Once you do this for the first time, your device should remember where to go (which is the new digital banking) and you would not have to repeat these steps.
An email and/or SMS text message notifying the recipient of their INTERAC e-Transfer transaction is sent about 30 minutes after the sender completes the INTERAC e-Transfer transaction. Once the recipient receives notification, they can complete the deposit process, usually within just a few minutes of the transfer being sent!
You can cancel an INTERAC e-Transfer® transaction before it has been deposited by the recipient.

An Interac e-Transfer can only be cancelled if the status has changed to ‘Recipient Notified’, then you will have the option to cancel or resend the notice.

  1. Log in to digital banking
  2. Click ‘Transfers & Payments’ (on the app tap the Menu icon, then Transfers) and choose ‘pending INTERAC e-Transfer transactions.’
  3. Find the transfer you wish to cancel and click the ‘cancel’ button
  4. Choose the account in which to deposit the reclaimed funds
  5. Click ‘continue’
  6. Review your information and click ‘confirm’ to cancel the transfer
If you provided an invalid email address, you will be notified via email that the transfer notification was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge, if applicable) will be credited back to your account.

If you provided an invalid email address, but did provide a valid mobile phone number, you will not be notified by email that the transfer was undeliverable.

If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the text message did not go through.

If you provided an incorrect email address however it was valid (meaning that it went to someone you had not intended), it will be delivered. The funds can only be accepted if the recipient is able to answer your security question. Having a very strong, hard to guess or research answer to your security question is an important step in securing your transfer.
  1. Login to Digital Banking
  2. Select 'Transfers & Payments' from the navigation menu
  3. Select 'Interac e-Transfer'
  4. Click 'Autodeposit settings'
  5. Click 'Add autodeposit'
  6. Enter email address
  7. Select an account from the dropdown
  8. Check off the acknowledgment
  9. Click 'Continue'
  10. Confirm details
  11. Click 'Continue'
  12. Receive one-time pass code (OTP)
  13. Enter the OTP
  14. Click 'Continue'
  15. Confirmation screen appears that is has been successfully added
  16. Receive notification from Interac to complete registration
You will receive a notification by email every time you receive funds through the Autodeposit feature, letting you know that money has been deposited into your designated account and the details associated with the transfer (from who and any messages provided by the sender).
Transfers can only be cancelled if they haven't been deposited. To cancel an INTERAC e-Transfer transaction, you need to login to your online banking account and locate the transfer in the INTERAC e-Transfer Pending Transfers or Transfer History list. If the transfer doesn't have a 'cancel' link beside it then the deposit has completed and can no longer be cancelled.
First, notify the person ahead of time you will be sending the request.

Then: 
  1. Log in to digital banking
  2. Hover over ‘Transfers & Payments’ from the navigation menu (if using the PCCU Mobile2Go app navigate Menu >INTERAC e-Transfer > Request money)
  3. Find INTERAC e-Transfer and click ‘Request money’
  4. Select a contact
  5. Enter the amount
  6. Enter the invoice number (optional)
  7. Enter the payment due date (optional)
  8. Enter a message (optional)
  9. Select the account to deposit the funds to. Your main/favourite account displays as default
  10. Check that you have obtained consent from your contact
  11. Click ‘Continue’
  12. Confirm the transaction details
  13. Click ‘Confirm’
  14. Enter One Time Passcode (OTP) sent to your phone or email (which ever you choose the OTP to be sent to)
  15. Click ‘continue’
  16. Request money success message is displayed
We are excited to introduce auto reclaim to INTERAC e-Transfer transactions. If a receiver doesn’t deposit funds from an INTERAC e-Transfer, the funds will automatically be deposited back into your account. This can happen when:

  • The receiver declines the INTERAC e-Transfer
  • The receiver exceeds the number of attempts permitted to answer your question
  • The Autodeposit fails
The recipient will receive email or text reminders of the outstanding transfer 7 days after it has been sent, then again at 14, 21 and 28.

After 30 days, the transfer will expire and the recipient will no longer be able to deposit the funds. At that time the sender will be notified and can cancel the expired transfer to redeposit the funds.
The sender will be notified by email when an INTERAC e-Transfer transaction cannot be completed because:
  • The recipient declined the transfer.
  • The 30-day time period for the recipient to claim the transfer has expired.
  • The email address you entered for your recipient is invalid.
  • The recipient was unable to answer the security question.
  • Once the sender receives this notification, they can follow the links in the message to cancel and re-deposit the funds. Service charges are non-refundable.
There are several error messages which can be generated while using the INTERAC e-Transfer service, which may include the following:
  • Exceeds sending or receiving limits - per transaction, per day, per week (rolling total) or per month (rolling total).
  • The account you are attempting to send from or deposit to is restricted from use with this feature.
  • The communication between online banking and your credit union’s banking system has timed out.
  • For assistance with these issues, please contact us at 306-882-7228 and we will be happy to assist you.
Just like any other form of banking, we all play in helping ensure our activity is done safely.
  • Exercise caution when it comes to sending or receiving money.
  • Only send money to people you know and trust, just as you would cash. An INTERAC e-Transfer transaction cannot be reversed once a recipient has deposited the funds.
  • Always use a strong password that cannot easily be guessed or found – and make sure you share it via a safe, and different channel.
  • Better yet: Suggest that your recipient set up INTERAC e-Transfer Auto-deposit for ease and added security.
Too often in the news we hear stories where the transfer is sent to the wrong email address or intercepted by a fraudster who has hacked an email address and the scammer is able to easily answer the question. Do not ask questions such as:

  • What month is my birthday?
  • What is my daughter’s name?
  • What team do I cheer for?
For many of us, those answers can be easily answered with a quick search of our social media feed.

We suggest that you create a unique question and send it to your recipient by another channel, like a text message if you are sending the transfer by email, and ensure it is kept confidential. It might be an extra step, but it is one that can help ensure your money ends up where you intended it.
This type of transfer is designed to be as secure as possible. You are not sending money by email or text message: Only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. Your money is always residing with your financial institution, like Synergy Credit Union, and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption
Always make sure you have entered the correct mobile phone number each time you wish to send money via INTERAC e-Transfer. There are also other reasons you could get this message:

  • The phone number entered is a land line
  • You entered a non-Canadian mobile phone number
  • The recipient has blocked INTERAC e-Transfer® notifications from being sent to his/her mobile phone number
  • The recipient is encountering technical issues on his/her mobile phone and therefore the message cannot be delivered (e.g., mobile network unavailable)
  • The Mobile Network Operator does not support all text messages

Transfers



Transferring money to another Prairie Centre member is fast and easy – all you need is their account number. Then:
  1. Log in to digital banking.
  2. Select ‘Transfers & Payments’ (on app open the menu and then select ‘Transfers’).
  3. Select ‘Transfer funds’.
  4. Select the account you wish to transfer funds from.
  5. Under ‘Transfer to’ select ‘Another Prairie Centre Member’.
  6. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Prairie Centre will not provide this information to you.)
  7. Select ‘Continue’.
  8. Select ‘Continue’ when asked to confirm.
  9. Select either email or text to receive a one-time pass code.
  10. An authentication code will then be sent to you by email or text message and simply enter the received code into the 'Enter Code' field and click ‘Continue’.
Transfers to other members can also be set up as scheduled and recurring.
Compliance with CRA’s payroll regulations, especially around tax and other deductions, vacation pay, etc. can be time consuming for business owners. CAFT makes the process seamless, allowing you to put your focus on building your business and helping your team while still meeting government requirements.

You can use CAFT to:
  • Move money electronically between Canadian financial institution
  • Make direct deposit payments for payroll
  • Pay your payables and collect your receivables

Contact us to get started or if you have additional questions.
Wires can be sent within Canada, the USA, and to more than 100 countries around the world in more than 91 different currencies. Please call or visit your nearest branch to complete a wire transfer.

Payments



If you had any scheduled or recurring CRA payments set up in the previous system, you will need to set these up again. These did not transfer to the new digital banking system.
Making an extra principal only payment on a loan is simple with our new digital banking platform.

  1. Log in to Digital banking on desktop or app
  2. Select ‘Transfers & Payments’ (on app tap the menu icon, then ‘Transfers’).
  3. Select ‘Transfer funds.’
  4. Choose the account you want to transfer the funds from.
  5. Choose the amount.
  6. Select the loan you wish to make a payment on from the drop-down menu under ‘Transfer to.’

You can also set up recurring payments or schedule future payments.

To find the payout amount of your loan or to get a loan payout letter mailed to you, we encourage you to call or visit your nearest branch and our team will be happy to assist.
  1. Log into Digital banking on desktop/tablet or the app
  2. Go to ‘Transfers & Payments’ (on the app tap the menu icon and then ‘Payments’).
  3. Select ‘Manage Payees.’
  4. Click or tap ‘Add payee.’
  5. In the ‘Search for payee by name’ box, type the first 3 characters of the payee name.
  6. A list of possible payees will be displayed. Select the applicable payee.
  7. Enter the payee account number and click or tap ‘Continue’.
  8. Review your details and confirm by clicking ‘Continue’.
  9. An authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and select ‘Continue’.
  10. You will receive a successful verification message.
  11. Choose ‘Manage Payees’ and verify the added Payee is included in the list.
  1. Log onto Digital banking on desktop/tablet or app.
  2. Go to ‘Transfers & Payments (on the app, tap the menu icon and then ‘Payments’).
  3. Select ‘Pay bills.’
  4. Choose the account you want to pay from.
  5. Click ‘Schedule recurring payments.’
  6. From the drop down, select the bill you want to schedule.
  7. Enter the amount, payment frequency, and start and end dates. Click ‘Continue.’
  8. Review details and click ‘Continue.’

Please note: If you had any scheduled or recurring CRA payments set up prior to our new digital banking launch, you will need to set these up again. These did not transfer to the new digital banking system. Still having trouble? Watch our quick video tutorial on how to set up recurring bill payments.

  1. Open the app and sign in.
  2. Go to 'Menu' > 'Payments'.
  3. Select 'Pay bills'.
  4. Choose the account you wish to use.
  5. Tap 'Add payment'.
  6. Select the bill payee you want to pay.
  7. Enter the amount and payment dates.
  8. Tap 'Add payment'.
  9. Tap 'Add another payment' for each bill you have to pay.
  10. Tap ‘Continue’.
  11. Confirm payment details and tap 'Continue'.
  12. Successful payment message is received.

Cards


To order a new debit card, please call or visit your nearest branch and our team will be happy to help you.
Collabria Credit Card
If you suspect your Prairie Centre Credit Union Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Member Card® Debit Card
For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-905-305-4099.
You can add your credit card provider and account number as a bill payee on digital banking. Once the account has been successfully added to your bill payees, you can make a payment to that account. Payments can take up to 3 business days to process so ensure you make the payment well in advance of the due date.

Alternatively, you can enroll in Automatic Payments through MyCardInfo. Automatic Payments enables monthly balances to be pulled automatically from a chequing or savings account. You can choose to setup payments for the minimum monthly balance, or the full statement balance.
MyCardInfo is Collabria's online account management tool where you can access account information 24/7. You can register for a MyCardInfo account for free as a Collabria cardholder. With MyCardInfo, you can check current balances, review recent activities, verify the last payment made, make payments, view eStatements and more.

Rewards can be redeemed online through MyCardInfo. Once you are logged onto your MyCardInfo account, you can click the "Check My Rewards" link in the footer.

Small Business

To download a printable version of our Small Business Digital Banking guide, please click here.
Small business digital banking offers the same features as personal digital banking, with the addition of some powerful features to help you save time and money. Within small business digital banking, you can:

  • Manage your delegates:
    • Create and set up delegates as Initiator or Read-only. Provides delegates with their own login ID and password so they can log in separately. For example, you can select view-only status for your accountant and initiator status for an employee who pays your bills.
    • Add/modify delegate(s) securely and easily within your small business online banking. You can manage this aspect yourself, where you can add, edit or delete delegates (if needs change). You can also temporarily disable delegates' access (when employees are on holidays or on leave). Other signers on the business can also delete your delegates, if required.
    • Unlock your delegates if their account is locked through entering the wrong login information three times. You can also change the delegate's password (PAC).
  • Consolidate accounts so you can see personal and business accounts with just one login.
  • Set up dual signers on business accounts that require two people to approve transactions. (You can have as many signers as the organization requires, but you only need 2 to sign for dual signature).
  • Manage your accounts anytime; anywhere through mobile access with our Banking App and Mobile Web Banking (this option is only available for signers. Delegates can only access small business digital banking through the full website).
  • Pay your federal taxes online to the Canada Revenue Agency.
  • Create a similar transaction (based on previous transactions) to reduce the amount of steps to make the same transaction.
  • Manage your Small Business Alerts. Stay informed when you need to approve transactions or if you have transactions that are about to expire. You can view small business alerts by email or text message anywhere, anytime. (Text messaging rates may apply.) Set up is needed before alerts will be received.
As a signer on the business, we need to authenticate you as an individual. It’s important that your personal information (date of birth, email address and cellphone number) in your file is up to date so we can validate who you are.

You can update your personal information by calling your nearest branch.
Transactions that another signer or a delegate has initiated and require your approval can be viewed under 'Pending transactions'.

  1. Login to digital banking
  2. Select ‘Business services’
  3. Click ‘Pending transactions’ to view transactions that require approval (created by another signer or a delegate)
  4. Select to approve or decline the transaction
  5. Some transactions may require you to enter a one-time passcode as a security feature. If this is the case, an authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and click ‘Continue’.
Pending transactions expire after 7 days.
Profile consolidation allows you, as a small business member, to add your personal account. This will enable you to switch back and forth between your business and personal account.

To set up profile consolidation:

  1. Login to digital banking (profile consolidation set up is not available on the app)
  2. Select ‘Business services’
  3. Click ‘Profile consolidation’
  4. Click ‘Add profile’
  5. Enter personal profile username
  6. Enter personal profile password
  7. Click ‘Continue’
  8. Review details and click ‘Continue’
  9. Personal profile is successfully added
Delegates are people such as an accountant, bookkeeper or employees who can be granted limited access to small business digital banking. Delegates can be created by any one of the authorized signers that have small business digital banking access.
Delegates will have their own login (starts with a 'D') and their own password (PAC). Delegates will be able to see the accounts and associated transactions related to the Login ID the business signer sets up for them.

Delegates can be set up with:

  • Initiator access: Allows delegates to create transactions for the authorized signer(s) to approve without making the delegate an actual signer on the account(s). Delegate can initiate transactions like a bill payment, transfer, or INTERAC e-Transfer. The Initiator delegate can also create a similar transaction from previous transactions or recall a transaction (prior to approval). Initiated transactions require approval by the signer(s) in order to complete the transaction.

  • Read-only access: Allows delegates to view account information, but does not allow them to perform any transactions on the account.
  1. Login to digital banking via desktop or tablet (can’t be done on the app just yet)
  2. Select ‘Business services’
  3. Click ‘Delegate management’
  4. Click ‘Add delegate’
  5. Enter delegate username (5-35 alphanumeric characters)
  6. Enter the name of the delegate
  7. Click the radio button to select the access level - initiator or read-only
  8. Click the radio button to select how the password will be received (email or mobile number)
  9. Enter the email
  10. Enter the mobile phone
  11. Type in any notes that apply to the delegate
  12. Accept express consent
  13. Click ‘Continue’
  14. Review details and click ‘Continue’
  15. An authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and click ‘Continue’
  16. Delegate added successfully
  17. The delegate will now receive their temporary password via email or text

Notes on Delegates:
  • There is no maximum number of delegates that can be set up
  • Once the username is selected it cannot be changed
  • The username will need to be communicated to the delegate separately
  • Any account signer can add, view, or edit a delegate.
  • Prairie Centre does not have access to your delegates so we are unable to add, edit, delete, lock or reset their password on your behalf.

There are a few simple and easy steps to get your delegates up and running on Small Business Online Banking:

  1. Log in to digital banking via desktop.
  2. Select 'Business services'
  3. Select the 'Add/Modify Delegates' option.
  4. Select the 'Add Delegate' link. The delegate's member number (begins with a capital 'D') is automatically generated and cannot be changed. This is the number your delegate will use to login to Small Business Online Banking.
  5. Enter a temporary password (PAC) for your delegate (it must be 5 to 8 digits and should not begin with a 'zero').
  6. Enter the delegate's first and last name.
  7. Choose if the delegate has Initiator or Read-only status.
  8. Send the delegate their Login ID number and PAC through a secure way (we recommend telling them in person or giving them a call).
  9. Select the Login ID number to share with the delegate.
  10. Your delegate will be prompted to change his/her temporary password when logging in for the first time.
    • The new password is recommended to be 8-30 characters, containing at least:
      • one (1) upper case letter (capital letter)
      • one (1) lower case letter (small letter)
      • one (1) number
You can download your transactions into the format needed for Quickbooks and Quicken by scrolling to the bottom of your account and selecting the 'Export' button. These documents can then be uploaded into Quickbooks or Quicken.
Digital banking has a character limit when it comes to the business name and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.

Personalization



With our new digital banking platform, you have the ability to personalize your digital experience. You can add or change the profile picture on desktop and the app.

To change your profile picture:
  1. Login to digital banking (desktop or app)
  2. From the menu select 'Settings' > 'Profile Details'
  3. Click the camera' icon to add photo*
  4. Select the picture** and click 'Add'
  5. Click 'Save'

The profile picture is added/updated. Profile picture changes will carry over from app to desktop and vice-versa.

To reset your profile picture:
  1. Login to digital banking (desktop or app)
  2. From the menu select 'Settings' > 'Profile Details'
  3. Tap 'Reset' > ‘Yes, reset’
  4. The default image is displayed
    *For best results on desktop use a .jpeg or .png image that is 40x40 or 90x90 pixels.
**Using the app, you can edit the circle to crop the image to your preference.
With our new digital banking platform, you have the ability to personalize your digital experience. You can add or change a profile picture or change the background on your app.

To add or change your background picture:
  1. Open the app and sign in
  2. From the menu tap 'Settings' > 'Profile Details'
  3. Under Background options are ‘Take picture’, ‘Add photo’ or ‘Reset’
    • Take picture opens your camera
    • Take picture and tap OK
    • Edit your background image and select ‘Save.
  4. Add photo opens your gallery*
    1. Select an image from your library and tap ‘Save’
*The picture must be formatted as a .jpeg or .png

To reset your background picture:
  1. Open the app and sign in
  2. From the menu tap 'Settings' > 'Profile Details'
  3. Tap 'Reset" > ‘Yes, reset’
  4. The default image is displayed
Accounts can be customized by adding a friendly name, selecting the main account, hiding it from selection list and changing the order in which the accounts are displayed.

To add a nickname:
  1. Login to digital banking
  2. From the menu select 'Accounts' > 'Customize Accounts'
  3. Click the 'pencil' icon
  4. Type in the nickname of the account
  5. Click 'Update'
To change the main/default account:
  1. Login to digital banking
  2. From the menu select 'Accounts' > 'Customize Accounts'
  3. Click the 'star' icon next to the preferred account
  4. Click 'Save'

To make an account hidden/visible:
  1. Login to digital banking
  2. From the menu select 'Accounts' > 'Customize Accounts'
  3. Toggle the visibility on or off under visible
  4. Click 'Save'
To change the display order of the accounts:
  1. Login to digital banking
  2. From the menu select 'Accounts' > 'Customize Accounts'
  3. Click on the icon under Order and drag and drop the account to your preferred order
  4. Click 'Save'

Security



One-time security codes provide an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities. The code is time sensitive and only valid for one transaction. Here are some examples of when one-time passcodes are used:

  • Register for digital banking
  • First time you sign into digital banking
  • Add a new bill payee
  • Update your contact information
  • Change or reset your password
  • Transfer funds to other Prairie Centre members
  • Add an Interac e-Transfer® recipient
Contact Us
We're happy to help! Reach out to us via email, phone or visit us in-branch - whatever works best for you.
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