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To Our PCCU Members:

Posted: March 26th, 2020

I want to thank you, our members, as we work through these challenging times. We appreciate your patience as we learn to work within our temporary service delivery structure.  

We realize many of you may be going through a difficult and stressful time in your personal and business situations. I want you to know that we’ll work with you to find a solution for your individual situation. Our staff is here for you, and they're just a phone call, email, or text away.  Please contact your local branch and let’s talk about how we can help support you in these trying times. 

We’re proud to be your local financial institution - one that's here to help both in good times and bad.   

Take care and stay safe.

Al Meyer, CEO

Temporary Suspension of In-Branch Services

Updated: March 20th, 2020

At Prairie Centre Credit Union, our first priority is to help reduce the impact of this public health crisis.  We have an obligation to do our part by keeping our communities, members, and staff healthy and safe.  We’re going to meet that obligation even in trying times like these.  We’re about people, the collective good, and we’ve chosen to be part of a much bigger solution if we help flatten the curve! 

Rest assured, we’re here for you – Just in a different way.

We ask members to use online banking, the PCCU mobile app, or our ATM network.  These platforms are a safe and convenient way of banking but more importantly, banking this way allows us to practice what’s been asked of us all – social distancing.

We understand not all of your banking needs can be solved through these channels so if you require assistance, we ask that you call your branch and we will assist you.  Please understand our call volumes will increase and we ask for your patience as we navigate through this unchartered territory.

We’ll continue to update you with more information as it unfolds, here on the homepage of our website. We encourage you to check back often, as developments occur. 

Please click here for answers to common questions regarding service delivery while our branches are closed to the public.

A Message from our CEO, Al Meyer:

Updated: March 17th, 2020

The health and safety of our members and employees has always been the foremost priority of our team at Prairie Centre Credit Union.  With COVID-19 situation intensifying we wanted to be in communication with you about the steps we are implementing for the well-being of the entire PCCU family. 

With this rapidly changing environment, we are prepared to apply guidance from the Government of Canada Public Health Services, Saskatchewan Centre for Disease Control and best practices and recommendations. 

We are taking every measure to ensure the safety of our members and staff which include:

  • Promoting preventative best practices including hand washing and hand sanitization
  • Suspending all business travel for meetings, conferences and training
  • Suspending all inter-branch and regional travel
  • Encourage members to opt for phone appointments vs. in person
  • Enforcing recommended self-isolation period following personal travel for all our employees
  • Supporting our staff with adjusted work arrangements

We also know life must go on, and that means you still need direct access to your finances – your credit cards, online banking and more.

Our branches are open and our ATM network is fully operational.  Our staff is available to you – in branch, online and by phone.  You’ve put your trust in PCCU and we remain committed to the best of our abilities to serve you throughout this situation. 

All travellers returning from international destinations - including the United States – need to self-isolate and monitor their health for 14 days upon return. Please do not enter any of our branches if you have returned from recent travel, as it puts our employees at risk.

Banking available to you 24/7 through PCCU online and mobile app. Through these services you can:

  • View account balances and transaction history.
  • Send money with Interac e-Transfer
  • Make bill payments
  • Manage your other banking needs

Fraud Prevention:

Events like the coronavirus are often used by scammers to attain personal information from people who may be preoccupied. We ask that members be extra diligent when receiving emails and texts with messages claiming to be their financial institutions. Prairie Centre Credit Union will never ask for personal or account information or information regarding passwords by text or email.

Cardholder Insurance:

If you have, or planning to take advantage of the travelers insurance offered through our PCCU Collabria Credit Card and are wondering how the current coronavirus (COVID-19) outbreak may affect your cardholder coverage, please contact our credit card travel insurance provider, Desjardins Financial Security Life Assurance Company, at 1-800-463-1623. 

Business Member Concerns:

For our business members who are concerned about a potential drop in revenue and business impacts, we encourage you to contact your PCCU Relationship Manager to discuss options.  We are committed to helping you, and with good communication and collaboration; we can develop a plan to help you so you can continue to operate through these difficult times. 

We’ll Keep You Updated Here! 

We will continue to provide updates as they become available on this webpage.  We encourage members to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Frequently Asked Questions (FAQ)

We’ve prepared this section for members and we’ll continue to update on “as-needed” basis.  Please click here to learn more.      

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