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Having Trouble Logging into MemberDirect?

If you're experiencing difficulties logging into our online banking by getting a message that says "Invalid ID or PAC", you might have set up online banking with your Global Payment Mastercard, which is no longer valid.  To get you back online, simply "create a new login" and use your MemberCard debit card number (instead of your old Global Payment Mastercard number) as the login ID.  Your PAC (Personal Access Code) will remain the same.  You will be asked to set up new security questions, and once these are complete, you'll be able to gain access your accounts, and manage memorized accounts with your updated information. 

If you're also experiencing problems on the PCCU Mobile app, please follow these instructions:

  1. On the Home Page, click "Log In' in the top right hand corner.  If you have touch ID enabled, click CANCEL on the screen
  2. Click on "Select Other Login"
  3. Click on "Create New Login" at the bottom of the page
  4. Enter MemberCard number as your Login ID and new Nickname (cannot be the same as the previous Nickname)
  5. Click "Continue" at the bottom of the page
  6. Next page will ask for your PAC (Personal Access Code).  This is the same PAC as what you have now.  After your PAC is entered, you will prompted to answer a new set of security questions.
  7. Once you successfully login, you can to to "Settings>Saved Logins" and delete the old login information
If you continue to experience problems, please contact your local branch

The leaves are changing and so are our Credit Cards!

PCCU has entered into a new partnership with Collabria Financial, the credit card organization selected by the national Canadian Credit Union system.  Collabria provides a wide range of credit cards with benefits that in many cases surpass the cards from our former supplier (including the ability to now provide a U.S. dollar credit card). 

Browse our full range of credit cards from rewards cards to low-and no-fee cards.  We can help make the switch easy so you can enjoy more benefits!  All members that switch to a Collabria card before December 1st will be entered to win 100,000 Flex Reward points!  That's like $1000 you could use toward fun stuff like flights, hotels, and event tickets!  Already made the switch?  No problem!  Your name has been automatically entered to win!

Find your perfect card at collabriacreditcards.ca/pccu

For more information regarding the Collabria card transition, please click here.

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